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Return policy

1. RETURN PERIOD

Our return periods apply from date of order.

Subject to the below-listed limitations, all products purchased on petit-detail.com may be returned within 30 calendar days.

2. NO RIGHT OF RETURN

Unfortunately, we cannot accept the following returns:

  • Products that are not in their original packaging
  • Products that do not include all accessories
  • Electronic software licenses (ESD)
  • Foodstuff
  • Underwear/lingerie and socks
  • Unsealed products from the following product groups:
  • Consumables (toner, filters, ink cartridges, etc.)
  • For reasons of health and hygiene (headphones, razors, toothbrushes, etc.)
  • Safety products (helmets, child car seats, etc.)
  • Software with a broken seal
  • Books, DVDs
  • Products used for preparing or storing food (blenders, pans, Tupperware, etc.​
  • Earrings
  • Gift-cards

 

3. REFUND VALUE

Provided that a product can be returned, the following refund regulations apply:

Full refund at purchase price

  • The product is in its sealed, undamaged original packaging
  • Clothing and shoes: The purchase price is refunded provided that the following requirements are met: No signs of use, original labels have not been removed and original packaging is existent

Deduction depending on product condition (10% or minimum deduction of 10,00€/CHF 10.–)

  • The product has been opened or used (exceptions: see 2.)

Individual examination (pictures, e-mails…)

 

4. RETURN SHIPPING COSTS

Postal charges for the return shipment of products are borne by the sender.

 

S Préchoux Carnaille Distribution - CHE-179.507.328

Eggbühlstrasse 1, 8050 Zürich, Switzerland

contact (at) petit-detail.com

 

Update : June 2020