Refund policy

1. RETURN PERIODS

Return periods apply from the date of order.
Subject to the exceptions below, items purchased on petit-detail.com can be returned within 30 calendar days.

 

2. NO RETURN RIGHT

In the following cases, we are unfortunately unable to offer a trade-in:

  • When one or more accessories are missing
  • For gift cards

 

3. RETURN VALUE

To the extent that the product can be returned, the following refund rules apply:

Refund at purchase price (excluding preparation and delivery costs):

  • The item is still in its original, unopened and undamaged packaging (no traces of use and original packaging available).

Deduction depending on the condition of the goods (minimum 20%, minimum deduction: 2,00€ + preparation and delivery costs):

  • The article has been opened/used

Individual evaluation (photos, e-mails...)

 

4. RETURN SHIPPING COSTS

Postal charges for the return shipment of products are borne by the sender.

 

S Préchoux Carnaille Distribution - CHE-179.507.328

Eggbühlstrasse 1, 8050 Zürich, Suisse

contact (a) petit-detail.com