Return and refund policy

1. RETURN PERIOD

Our return periods apply from date of order.

Subject to the below-listed limitations, all products purchased on petit-detail.com may be returned within 30 calendar days.

 

2. NO RIGHT OF RETURN

Unfortunately, we cannot accept the following returns:

• Products that are not in their original packaging
• Products that do not include all accessories
• Gift-cards

 

3. REFUND VALUE

Provided that a product can be returned, the following refund regulations apply:

Refund at purchase price (excluding preparation and delivery costs):

• The item is still in its original, unopened and undamaged packaging (no traces of use and original packaging available).

Deduction depending on product condition (20% or minimum deduction of 2,00€)

• The product has been opened or used (exceptions: see 2.)

Individual examination (pictures, e-mails…)

 

4. RETURN SHIPPING COSTS

Postal charges for the return shipment of products are borne by the sender.

 

S Préchoux Carnaille Distribution - CHE-179.507.328

Eggbühlstrasse 1, 8050 Zürich, Switzerland

contact (at) petit-detail.com

 

Update : June 2023